Product Returns for Refund

You can return your Zafino product within 30 days of receiving your original order, the item must be unused and in its original condition and packaging. 

If you would like to return your Zafino product, please download the Zafino returns form and include it with the return. Please make sure we know the order number your return relates to and this can be found on your order confirmation email. We can’t process your return without these details, so make sure the returns form is filled out and placed in your returns parcel. Once we′ve received your unused Zafino, we′ll refund you the amount of the original purchase, excluding any delivery costs. Our Zafino customers are responsible for the cost of the return delivery to our office.

We will make contact with you to request your bank details as Zafino does not hold this information. For your own security, we do recommend using a trackable courier company or Australia Post with tracking details.